Website Autotruck Financial Credit Union

AFCU is seeking an experienced Collections Support Coordinator.

This position is primarily responsible for providing support to various collection efforts, particularly concentrating on issues relating to overdrawn deposit accounts and force-placed insurance.

Essential Functions & Responsibilities:

Courtesy Pay Administration

  • Responsible for coordinating collection efforts on deposit accounts overdrawn 15+ days
    Placing overdrafts into a Courtesy Pay Repayment Plan and working with members on repayment arrangements
    Decisioning suspension, permanent removal, or reinstatement of courtesy pay privileges based upon established criteria

Claims Coordination

  • Processing Collateral Protection Insurance (CPI) placement and refunds
    Receiving, processing, and monitoring progress of the following claim types:

    • Auto insurance total loss
    • GAP
    • Credit life
    • Collateral Protection Insurance (CPI)

Repo Expense

  • Receiving and applying credit disability payments
    Fielding, filing, and monitoring progress of Extended Warranty cancellations

Fields and processes garnishments and levies

Generating weekly delinquent loan notices

Performing other job-related duties as assigned

Knowledge and Skills:

  • 2+ years of financial service experience preferred
  • High School diploma or the equivalent
  • Must possess the ability to communicate orally and in writing with courtesy, tact, clarity, and professionalism.
  • Excellent attention to detail required
  • Possesses sound math, language, and reasoning skills
  • High degree of comfort with software and technological tools
  • Possesses a strong desire to exceed member and CU expectations

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