Website Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Leading BPO solutions driving efficiency, savings and growth.

Job Description
Do you like to help others solve their technology issues?

 

Do you keep up with the latest trends in technology, and are you always interested in learning more?

 

Do you get a sense of satisfaction from sharing your knowledge to help people?

 

If you answered yes to the questions above, we want to hear from you!  We are actively seeking full-time agents to work from home and deliver excellent technical customer service on behalf of our client – a world leader in technology and innovation.

 

As an Inbound Sales or Service Advisor, the customer service you will be providing is via phone and is helping customers with sales or service questions. Sales questions will be from customers who want to know about financing or purchasing tablets, computers, or ear buds, or “can you tell me about employee or student discount pricing?”. Service questions from customers could be “how many days do I have to return my items once I receive them?” or “can I return an engraved item?” or “can you resend my invoice from a past order?”.

 

You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

 

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

 

Conduent has an exciting opportunity waiting for you, if you:

Are you a problem solver who can patiently listen to, understand, and address complex customer issues
Have strong people skills to build a genuine connection with a customer
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Want to work with one of the world’s most recognized brands
Provide calm conflict resolution and problem resolution for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three weeks of paid training
Shifts for this position typically fall within the hour bands below:

Sales 7:00am-7:30pm CST

Service 7:30am-11pm CST

 

To meet our requirements, you should:

Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Have at least six months of customer service experience
Preferably, have previous Contact Center and/or work from home experience
Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred
Be able to work independently with discipline and motivation to succeed in a virtual environment
Have excellent English written and verbal communication skills
Be courteous and friendly with high degree of professionalism
Thrive in a fast-paced work environment
Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
In return we offer:

$14.25 per hour plus incentive and bonus programs
Health Benefits for you and your family, including medical, dental, vision
Ability to develop your skills and grow your career
Paid Time Off
An opportunity to work for a company passionate about helping people
We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, Seattle, WA

To apply for this job please visit rpo-conduent.icims.com.