Website Duluth Trading Company


The Duluth Trading Company Sales Associate, in this guest facing role, delivers the Duluth Brand experience daily. Consistent with that the associate provides thoughtful, engaging and solution based customer service, demonstrates superior product knowledge, enjoys being part of team, supports the overall sales goals and takes pride in maintaining a well merchandised, organized and clean store.

What you’ll do:

  • Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understands the customer is the center of what we do.
  • Understands how to layer personalized service into each area of interaction from greeting to fitting room to register.
  • Effectively communicates sales and promotions.
  • Understands the importance of email capture as part of sales and service and executes to standard.
  • Responds proactively and is empowered to provide positive resolutions to customer concerns.
  • Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
  • Assists in receiving, processing and replenishing merchandise.
  • Maintains merchandising, presentation and display standards. Sales floor is customer ready.
  • Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
  • Accurately and efficiently processes all register transactions.
  • Adheres to all Company policies, procedures and practices.
  • Performs any other duties as directed by management.

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