Fox Insurance & Investments

Fox Insurance & Investments is a family-owned, independent insurance agency satisfying home, auto, business, and life insurance needs of clients in Indiana and Kentucky.  If you are tired of sales pitches, meeting quotas, and long hours, we might be the agency for you!  We are seeking a courteous professional with a pleasant phone demeanor and eagerness to ensure clients receive excellent service.  As a small business, we pride ourselves on building relationships with our clients and are looking for a candidate willing to go that extra mile to provide an accurate, friendly, and quality customer experience.  Work life balance is important to us, so we strive to offer the same for our employees.  We believe when you treat others how you want to be treated, everyone succeeds.


–  Respond to client inquiries regarding existing policies and coverage; make requested changes

–  Maintain electronic records of client interactions and transactions including inquiries, changes, claims, comments, and actions taken

–  Process quote information for prospective new clients and ensure eligibility guidelines are met

–  Produce and submit evidence of insurance as requested

–  Monitor status and completion of policy changes for accuracy and quality assurance

–  Obtain client information requested by underwriting and ensure policy compliance

–  Process claims, maintain contact with clients during claim process, and ascertain satisfaction

–  Handle client payments and ensure accurate billing

–  Answer incoming calls and schedule office appointments

–  Assist with administrative tasks including electronic scanning and filing, deposits, packet assembly and mailings, and other similar tasks

–  Other duties as assigned

Qualifications/Skills:  Applicant should be professional, have good time management skills, the ability to multi-task and prioritize work, excellent written and verbal communication skills, strong organizational skills, must be detail-oriented, and show initiative and an ability to work independently.  Must be proficient in Microsoft Office programs including Word, Outlook, and Excel.  Must have accurate and efficient typing skills.

Requirements: Minimum of a high school diploma with 1-3 years of experience working in an office setting in customer service, insurance, or an equivalent field.  Applicants must be currently licensed in Property & Casualty insurance and willing to submit to a background check.

Work Environment:  This job is a full-time position and operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, printers, etc.  Requires operation of a computer and viewing a monitor screen for extended periods of time (stationary position).  Must be able to frequently communicate and exchange accurate information by phone and in-person with clients.

Compensation: commensurate with experience (non-commission based)
Benefits: paid leave, 12 paid holidays, licensing CE credit reimbursement (no health insurance benefits)
Regular Hours: Full-time, 8:45 a.m. to 5:00 p.m. Monday through Friday (37.5 hour work week)
Office Location: 2920 Frankfort Ave, Suite 102, Louisville, KY  40206

Applicants should send a resume and cover letter outlining how they meet the specific requirements of the position to Only candidates selected for an interview will be contacted.

To apply for this job email your details to