GlowTouch, is looking for an extraordinary Bilingual Webinar Trainer to join our motivated and ambitious team.
What Will You Do?
As a Bilingual Webinar Trainer, you will conduct training a webinar platform to North and South American and European customers via video conferencing. You’ll be the first line of contact, greeting incoming chats, calls, and emails and ensure questions or concerns from our customers are addressed in a timely, and appropriate manner. You will aim to provide support that is above and beyond and work to add an element of surprise and delight to all customer interactions. You will also be providing vital insights to the rest of the team to help improve our products and services.
Bilingual Webinar Trainer is a remote position within the United States and will report to our team in India. You will be providing customer support during hours of operation Monday – Friday, 8:30am – 11:30pm.
What is GlowTouch and what do we do? GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. In the 19 years we’ve been in business, we’ve grown from one location and a few employees to a 2,200-plus employee international company, serving clients around the world!
For us, “Putting People First” is more than our motto; it’s who we are and what we do. We value our employees, customers, and communities and want them to thrive, not just survive. We’re like one big family, all working hard and working together to make sure our customers have an exceptional service experience. That’s where you come in!
What We Are Looking For-
Training a webinar platform to North and South American and European customers via video conference
Convey an exceptional customer experience through inbound calls, chats, and emails to platform customers
Consistently present a professional image while ensuring a positive customer service experience
Troubleshoot platform or performance issues and ensure resolution
Exhibit critical thinking to ensure accurate and complete information is given to customers and anticipate future needs
Includes other duties as assigned
You are proficient Spanish/English bilingual for verbal and written business communications
You have a good work history with favorable work references and excellent customer service skills
Excellent written, verbal, and facilitation skills
Ability to navigate multiple applications
Ability to use a personal computer and knowledge of Windows based software
Typing skills of at least 30 WPM
Looking for positive and highly optimistic individuals with excellent customer service skills
Happy to work in a fast-paced, fun environment with a willingness to adapt and learn on-the-fly
Organized and able to solve problems using critical thinking skills
Candidates with previous contact center customer service experience preferred
Someone that makes a concentrated effort to solve customer problems
Promotes and maintains positive relations with all contacts, customers, and potential customers
Education: High School Diploma or equivalent educational experience is required.
Production Hours: Monday – Friday 8:30am – 5:00pm
Monday – Friday 3:00pm – 11:30pm
Apply online at www.glowtouch.com/careers
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, dental insurance, 401(k), and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.
To keep our employees safe, masks are required, hand sanitizer and wipes are provided, and cubes are large enough to maintain a social distance of 6 feet
To apply for this job please visit www.glowtouch.com.