Website GlowTouch LLC
GlowTouch, is looking for extraordinary Customer Service and Support Representatives to join our motivated and ambitious team.
What Will You Do?
As a Customer Service and Support Representative, you will be the front line in providing a remarkable experience for our member and providers. Our Customer Support Reps are responsible for answering all inbound customer support inquiries regarding new and existing member and provider accounts. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed including benefit eligibility and claim status.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.
What is GlowTouch and what do we do? GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. In the 18 years we’ve been in business, we’ve grown from one location and a few employees to an 1,800-plus employee international company, serving clients around the world!
For us, “Putting People First” is more than our motto; it’s who we are and what we do. We value our employees, customers, and communities and want them to thrive, not just survive. We’re like one big family, all working hard and working together to make sure our customers have an exceptional service experience. That’s where you come in!
What We Are Looking For-
Effectively communicate with members and providers over the phone and through email to ensure all needs are addressed
Provide extraordinary customer service to build positive rapport on every interaction
Help customers understand their eligibility of benefits and claim status
Assist in Open Enrollment by answering questions and educating members
Manage your time effectively to keep up with the incoming calls from the queue
Accurately document information exchanged during each call
Other duties as assigned
Previous experience in a customer service position, preferably in the healthcare field is a plus
Prior back office or front desk dental office experience is helpful
Available to work Monday-Friday and Saturdays
Clear written and verbal communication
Strong organizational and time-management skills
Education: High School Diploma or equivalent educational experience is required.
Hours: Monday – Friday 8am-8pm and Saturdays as needed
Benefits: GlowTouch offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.
To keep our employees safe, temperatures are scanned before entering, masks are required, hand sanitizer and wipes are provided, and cubes are large enough to maintain a social distance of 6 feet
To apply for this job please visit glowtouch.com.