Holiday Inn Express on Bishop Lane
The Night Auditor is responsible for the preparation and disposition of Night Audit work. Responsible for the front desk operation during the overnight shift (typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
Roles and Responsibilities:
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Ensure periodic checks are made of building and guest corridors to ensure all areas are locked and secured.
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures.
Maintain proper record keeping (i.e. logbooks, etc.).
Have a working knowledge of security procedures.
Run audit reports/journals from Front Office Systems
Makes corrections and adjustments and handles all computer problems that might occur throughout shift.
Input all revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and Operations Summary.
Balances all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Ensures that all reports and back-up vouchers are complete and filed properly.
Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the proper person handling A/R, A/P, and Payroll.
Reviews and corrects discrepancies in the Front Desk System.
Takes care of guest check-in and check-out, including guest reservation process.
Assist in housekeeping duties such as folding laundry, and periodic cleaning of public space.
Must be familiar with computer systems for guest reservation information.
Must verify guest identity and credit/debit card information for authorization of payment.
Must be well versed in cash handling and accurately balance house bank.
Assigns guests rooms based on preferences and availability.
Answers questions regarding hotel facilities and services.
The ability to handle all guest needs in a hospitable and professional manner.
Maintain cleanliness of front desk, lobby area, and back office.
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