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We are assisting our client with the hiring of a Director of Operations position. Our client is a family-owned company that cares about its associates and its stakeholders. They operate food concessions in multiple airports in the Southeast and have been doing so for the last 30 years.

The Director of Operations is responsible for overseeing effective operating procedures across the company. Their duties include reviewing company documents to make inferences about factors like communication or productivity, working with the HR department to implement hiring procedures and communicating with upper management to improve company operations.

For the Director of Operations to excel, they should have full control over the organization’s processes. An upper management official, the Director of Operations will supervise many high-level managers while reporting to the Chief Executive Officer or Managing Director. The Director of Operations is responsible for:
Defining, implementing, and revising operational policies and guidelines for the organization
Developing and executing new growth directives
Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
Working with the human resources department to develop and implement staff evaluation parameters
Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
Overseeing client support services
Managing procurement and resource allocation
Our Client’s Mission is as follows:

Customer Focus:
Consistently deliver a superior dining experience serving delicious, high-quality food, with superior customer service in a clean and attractive environment that is convenient, comfortable and enjoyable for our guests and our team. That translates to incorporating the expectations of our Landlords and our Brand Partners standards into that goal as they are our customers as well.

Business Focus:
To execute our commitment to our customer driven mission through utilization, and creation of systems and resources in support of that goal. Always keeping the focus on guiding our operations to consistently maximizing profits, adhering to food and workplace safety standards, reinforcing teamwork through positive reinforcement strategies, and training and developing our team members skills in their role within the organization.

Benefit Eligibility
If you are a full-time management employee, you are eligible to enroll in the benefits outlined in this guide. Full-time management employees are those who work 25 or more hours per week. Employees are eligible to participate in these benefits on the 1st of the month following 60 days of full-time employment.
In addition, the following family members are eligible for medical, dental and vision coverage:
Your Spouse
Children to the age of 26, if they are your natural, legally adopted, foster children, or stepchildren.
Grandchildren born to enrolled children under age 26 are eligible to enroll on your plan from Birth to 18 months of age.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Educational Assistance

Compensation: $70-$80K plus bonus

Hospitality, Guest Service, Forecasting, Wine, Beverage, Banquet, Food, Forecasting, High-volume, Culinary Arts, Food and Beverage Management, Catering, Vendor Management, Beverage Sales, Food Server

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