Website InspiriTec

Summary:   Provide support to Defense Manpower Data Center (DMDC) Beneficiaries having problems with DMDC services, PC, server, or mainframe applications and hardware. Resolve or escalate problems. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Analyze and recommend system modifications to reduce user problems. Maintain knowledge currency and highest level of technical skill in field of expertise. Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications. Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

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Essential Duties and Responsibilities: (include but are not limited to)

 

·       Answer incoming calls from customers, troubleshoot and resolve hardware, software and communications issues.

·       Ability to work rotating eight (8) hour shifts for coverage 0000 to 2400 EST hours, Monday through Sunday and some holidays.

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Qualifications:

·        Advanced computer and keyboarding skills required.  Working knowledge of Microsoft Office programs.

·        Minimum High School Diploma or equivalent. Preferred Associates or Bachelors Degree in any related field.

·        Must be able to obtain a Public Trust/ National Agency Check With Law and Credit (NACLC).

 

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Physical Demands:

Light (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

 

Point of Contact:

All resumes and questions regarding this job posting should be submitted to the InspiriTec Human Resources Representative.

 

Vanessa L. Wells

DMDC Contact Center

Contractor, Inspiritec

Human Resources Manager

vwells@inspiritec.org

 

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Job Application:

Application packets must include the following. Packets missing information will be considered incomplete and will be low priority for consideration.

REQUIRED:

Resume’

Transcripts (may be requested)

 

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Possible Required Documents:

The following documentation may be required during the interview or in-processing stage

 

·        Social Security Card

·        Official Birth Certificate

·        Proof of Citizenship and/or eligibility to work in the United States

·        Medical documentation (for accommodation purposes)

·        DD-214 Release from Active Duty (if prior military)

 

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Additional Information:

 

·        InspiriTec Inc is an ability one program

·        If hired, the company will initiate the security clearance process for the employee

·        InspiriTec Inc employs an on-site social worker to handle all accommodation needs

·        Employment offers may be revoked if security clearance requirements are not met

·        Employment is contingent on guidelines set by the Javits-Wagner O’Day Act

 

 

 

 

Javits-Wagner O’Day Act

In 1938, the Wagner-O’Day Act was passed under President Franklin D. Roosevelt in order to provide employment opportunities for people who are blind by authorizing them to manufacture mops and brooms to sell to the Federal Government.

In 1971, under the leadership of Senator Jacob Javits, Congress amended this Act (41 U.S.C. 46-48c) to include people with severe disabilities and allow the program to also provide services to the Federal Government. Over 70 years later, this extraordinary socioeconomic program provides federal customers with a wide array of quality products and services, while providing employment for thousands of people with severe disabilities.

 

 

 

 

To apply for this job please visit www.inspiritec.org.