Website InspiriTec. Inc

Call Center Customer Service

Provide support to Defense Manpower Data Center (DMDC) Beneficiaries having problems with DMDC services, PC, server, or mainframe applications and hardware. Resolve or escalate problems. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Analyze and recommend system modifications to reduce user problems. Maintain knowledge currency and highest level of technical skill in field of expertise. Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications. Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

Pay: $17.59 an hour

Benefits: Health Care (Medical, Dental and Vision), 401K, PTO, Sick Leave and up to 11 paid holidays a year.

 

 

Please keep posted for 1 year

 

To apply for this job please visit www.inspiritec.org.