Website Kentucky Derby Museum

Where Every Day is Derby Day!

Kentucky Derby Museum is a 501(c)(3) non-profit charitable organization that sits on the front steps of historic Churchill Downs Racetrack. It is one of the premiere attractions in the Louisville region, celebrating the tradition, history, hospitality and pride of the world-renowned event that is the Kentucky Derby. The Museum welcomes over 230,000 visitors annually; a large percentage of those visitors come from outside of Kentucky, journeying from across the country and the world.

Position: Retail Sales Associate
Department: Retail
Reports To: Retail Sales Manager
FLSA Status: Part-Time/Hourly

Summary of Position: The Retail Sales Associate provides customer service to guests of the Museum in the Retail Store; greets and assists customers; performs sales functions related to point-of-sales procedures; opens and closes the store; follows proper store procedures, policies, and operational functions.

Essential Duties and Responsibilities:
• Provides excellent customer service by making a connection with customers, asking questions and listening to their needs while suggesting product based on their feedback.
• Opens and closes the store following proper procedures documented on the opening and closing checklist.
• Opens and closes registers, performs basic cashiering tasks such as counting money, utilizing manual cash and charge receipts, separating charge slips, making change and balancing cash drawers.
• Reviews on a daily basis all e-mails, phone messages, letters or other correspondence directed to the store.
• Properly fills out daily “Hot Sheet” and “At-A-Glance” forms to track productivity.
• Displays product knowledge in all categories, including sales promotions and applicable cashiering procedures.
• Adheres to visual standards, maintaining selling floor presentations and restocking sales floor as needed.
• Performs sales support functions related to point-of-sale procedures.
• Provides a speedy and efficient check out at the cash register.
• Occasionally assists with inventory receiving, processing, restocking, as well as catalog and e-commerce order fulfillment as needed.
• Follows loss prevention policies and procedures.
• Abides by the Museum dress code.
• Ability to stand for long periods of time, and walk up and down stairs to restock product.
Supervisory Responsibilities: • This position has no direct supervisory responsibilities. Work Schedule: • Approximately 20-25 hours per week during operating hours of 8:00 AM – 5:00 PM (open all days of the week).
• Additional hours during the weeks leading up to the Derby, including Derby weekend.

• High School Diploma or Equivalent
• 1 – 2 years leadership experience in a retail environment, preferred.
• Ability to stand for long periods of time, quickly walk up and down stairs to restock product, and work in inclement weather conditions during racing.
• Ability to perform retail math and practice safe cash handling.
• Must be able to sufficiently pass a criminal background check.
• Must be able to handle stress and pressure of high-volume sales and visitors while cashiering and giving great customer service.
• Must be available to work on Oaks, Derby and the Sunday of Derby weekend. Additionally, must be available to work during the week of FFA and Breeders’ Cup, when held in Louisville.

Physical Demands:
While performing the duties of this position, the employee is regularly required to stand for long periods of time, walk, climb stairs, and move merchandise around. This individual will be required to lift packages up to 35 pounds. The employee is required to have non-standard workday hours during the spring and fall seasons. All indoor spaces are air-conditioned, although some job duties may take place outside, on the loading dock or in another non-climate-controlled space.

While performing the duties of this job, the employee is regularly exposed to a crowded work area. To perform this job successfully, an individual must be able to navigate a crowded area and handle a challenging workload.

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