Website LouBarAssoc Louisville Bar Association

Law • Community • Education

The Kentucky Lawyer Referral Service (KLRS) Assistant contributes to KLRS’ successful daily operation and facilitates a connection between the community and attorneys on the Lawyer Referral Service by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answers phone calls from potential clients and makes attorney referrals. Matches client requests with enrolled attorneys or more appropriate resources.
  • Ability to accurately refer a client to an attorney who works in the correct field of law.
  • Creates content/documents for the department as requested by KLRS Supervisor or other departments.
  • Updates and maintains the KLRS database from mailings, faxed attorney letters, and daily call logs.
  • Prepares mailed attorney letters for post.
  • Responds to e-mail leads.
  • Assists KLRS Director with quarterly mailings.
  • Assists KLRS Director with maintaining the KLRS electronic mailbox and answering incoming emails when appropriate.
  • Organizes and maintains the file cabinet regularly with additions of files and documents. Removes/stores files per process at year-end.
  • Uses the KLRS data management system to run reports as needed.
  • Serves as backup to the KLRS Director when needed.
  • Creates and maintains KLRS Instruction manuals, both physical and electronic.
  • Handles all incoming KLRS fax communications, sorts as appropriate, and copies/emails them when necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

  • High School Diploma or GED equivalent required. Some college is preferred.
  • 1-3 years of administrative or client service experience required, preferably in the legal field.
  • Familiarity with concepts or procedures in the legal profession is required.
  • Strong client service skills.
  • Possesses a basic understanding of the legal field.
  • Efficient with time management; strong organizational skills, attention to detail.

To apply for this job email your details to admin@loubar.org