Website Omni Louisville Hotel

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.


Handle all training with associates to ensure Omni Standards.
Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.’s, ESP’s, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.


Minimum of 1 year Front Office | Guest Service experience required or participation in the Omni LID program. Previous leadership experience in a hotel environment is required. Strong understanding of front office hotel procedures and practices required.
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Able to set priorities for the third shift associates and front office team and provide feedback to others that enhances performance.
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
Ability to teach employees importance of, and how to greet guests and courteously solve requests
Ensure all safety and security policies and procedures are followed
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to respond to emergency situations, interact with local police, and speak to guests in varying emotional states.
Developed computer proficiencies, OPERA experience a plus.
Must be able to work a variety of shifts, including weekends and holidays
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift.  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

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