Website Omni Louisville Hotel

This position will ensure all guests are greeted and seated in a friendly and courteous manner.


Greet guests when entering the restaurant with a pleasant smile and superior customer service
Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
Answer phone and record reservations for large parties
Control high volume outside of restaurant
Monitor dining rooms for seating availability, service, safety and well being of guests
Assist servers when needed
Thank every guest upon departure, invite them to return, and wish them a fond farewell


Minimum 1 year experience hosting in a high volume restaurant. Combinations of experience in customer service and food/beverage may be considered.
Open Table knowledge preferred
Previous cash handling experience
Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items.
Developed customer service skills with refined phone etiquette
Professional appearance, high energy and the ability to naturally engage with guests
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Requires frequent bending, reaching overhead and twisting.
Stand or walk for an extended period or for an entire work shift.
Must be able to work a variety of shifts, including weekends and holidays

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