Website onpointwarranty OnPoint Warranty Solutions, LLC

OnPoint provides insuretech and warranty services

Contractor Relationship Manager
Duties and Responsibilities:
The Contractor Relationship Manager has the responsibility for recruiting and enrolling new servicers into the OnPoint warranty service network. The position works closely with the OnPoint Management team to ensure our network exceeds desired service levels. This job is located in our Louisville, KY office.

Specifically, the Recruiter will:
Solicit new or existing service providers based on coverage needs and follow-up as needed through phone, email, and text communication
Utilize our CRM to support communications
Provide service providers with our policy and procedures and redirecting to the correct department to handle
Distribute necessary documents to servicers for dispatching or service agreement negotiation purposes and performing all necessary follow-up
Track and/or correct issues with the current servicer network
Ensure all documentation is correct and follow-up if needed.
Add new service provider details to internal and external dispatching systems and ensuring dispatching profiles are correct
Maintain the data integrity of the current service network
Upkeep of dispatch profiles in both internal and external dispatching systems
Create and maintaining service provider addresses & contact details for solicitation purposes
Process rate change requests
Maintaining service provider documentation such as tax ID’s and insurance
Closure of accounts and all follow-up
Interact with other areas of the business as needed to meet customer needs
Maintain a positive attitude and support OnPoint’s Commitment to Excellence
Maintain productivity and quality assurance goals
Maintain on-time attendance and schedule adherence
Provide on the job training for new employees

One to two years related experience or equivalent.
Commitment to excellence and high standards
Excellent written and oral communication skills
Excellent presentation skills
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to work independently and as a member of various teams and committees
Proven ability to handle multiple projects and meet deadlines
Strong interpersonal skills.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Ability to work on complex projects with general direction and minimal guidance.
Ability to communicate effectively and persuasively in writing.
Excellent grammatical and spelling skills.

Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills–Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Oral Communication-Speaks clearly and persuasively in positive or negative
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership-Exhibits confidence in self and others; Inspires and motivates
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Physical Demands:

Occasionally/Frequently/Continually required to sit
Occasionally/Frequently/Continually required to utilize hand and finger dexterity
Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

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