Website Republic Bank

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for the last five years! For more information about the company, please visit

This position is primarily responsible for contacting and working with current delinquent clients to enhance distressed mortgage loans, through evaluation of a client’s financial situation, and restructure or modification of their loan(s), when prudent for both the Bank and the client. In addition, this position will also evaluate pre-delinquency portfolios for opportunities to head off future problems.


***This HYBRID role will work 3 days a week at the Springhurst (NE Louisville) offices and 2 days a week from home.***


• Minimum 5 years’ credit collection experience required; prefer experience to have involved direct contact with delinquent clients and negotiation for repayment of delinquent payments.
• Previous loan experience required.
• Demonstrated strong Excel, Word, and Windows skills required.

• Contact clients for resolution of delinquent loans.
• Manage primary assignments of assigned work/call queues.
• Identify distressed mortgage loans.
• When needed, meet with clients face-to-face to gather a full understanding of the financial hardship causing the problem.
• Ability to handle inbound, outbound, and internal calls simultaneously.
• Cross-train to assist with in-bound calls from clients and bank personnel to provide servicing and counseling on all loan types.
• Comprehend complex collection issues, identify business impacts, and provide resources necessary to resolve them.
• Recommendation to management for possible work out scenarios within lending matrix.
• Recommendations to management for possible deferment of payments for clients.
• Complete Loss Mitigation Reviews of Secondary Market Portfolio and responsible for monthly Electronic Default Reporting.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

• Good verbal and written communication skills for proficient interaction/negotiation with clients, bank officers and Sr. Management.
• Must be highly organized and goal oriented.
• Must be self-motivated; work well in a team environment and open to change.
• Requires good analytical skills and strong sense of urgency.
• Good phone and interpersonal skills.
• Strong project management skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

• Travel between Republic Banking facilities may be required.
• Occasional out-of-town travel may be required.
• Flexible work schedule that will include some evenings, weekends, and overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

To apply for this job please visit