Website Seven Counties Services


The Shift Supervisor oversees all aspects of cottage operations for scheduled shifts; serves as a role model for staff and residents.


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Oversees all aspects of cottage operations for scheduled shifts


Oversees treatment of youth during scheduled shifts


Monitors proper implementation of Psycho-Educational Model (PEM) providing consultation, supervision and feedback to Youth Care Workers I, II, and III (YCWs)


Models and ensures that YCWs effectively use the PEM tools (e.g., individualized motivation system, self-government, problem solving techniques)


Prepares supervision for assigned Youth Care Workers


Oversees youth admission and departure


Conducts shift transition meetings and treatment planning conferences and other meetings as scheduled


Ensures safety in program and non-program areas in accordance with guidelines/procedures


Ensures adherence to agency policies and procedures (e.g., physical holdings, youth safety, outings, and reporting guidelines, etc.)


Ensures compliance with state, local, grant, contract, or licensure requirements


Supervisory Responsibilities


Directly supervises 5-10 employees in the Youth Care Worker position. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.




To perform the job successfully, an individual should demonstrate the following competencies :


Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.


Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.


Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.


Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.


Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience


Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.




Language Skills


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Mathematical Skills


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.


Reasoning Ability


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills


To perform this job successfully, employee should have knowledge of Microsoft Office, time keeping software and electronic medical records.


Certificates, Licenses, Registrations


SCM Certification, First Aide/CPR


Valid driver’s license


Other Skills and Abilities


Ability to learn and demonstrate required training including; Safe Crisis Management (SCM) and PEM


Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.


Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


Other Qualifications


Travel around campus and between campuses may be required.


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.


This job description is not intended to be all inclusive. You, the employee, will be expected to perform other reasonably related duties as assigned by your immediate supervisor and/or other management staff of the organization as business needs arise. You understand the responsibilities and standards outlined herein will be used as the guideline for your performance evaluation.


Your signature below attests that you have read, or have had read to you and thoroughly explained, the position description and that you have received a copy of the position description.


The organization reserves the right to revise and/or change position descriptions and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

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