Website Seven Counties Services

Under routine-to-moderate supervision, provides case management or service coordination services, promotes clients’ independence in performing activities of daily living, and empowers clients to manage their symptoms, typically completing work independently, in accordance with instructions, policies and procedures, previous training, and accepted practices, but consulting regularly with supervisor on particularly complex or otherwise challenging situations.




1. Conducts and documents comprehensive assessment of client and/or client’s needs.

2. Participates in development of client’s service plan, consistent with assessment.

3. Arranges for delivery of needed services, as identified in assessment.

4. Assists client in accessing needed services through, for example, referrals or linkages.

5. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.

6. Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).

7. Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.

8. Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress).

9. Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.

10. Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.

11. Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).

12. May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.


The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.




· Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.

· Completion of state-required case management/service coordination course within six months of date of employment.




ADULT DIVISION: At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience.


CHILDREN AND FAMILIES DIVISION: at least one (1) year of full-time employment experience post Bachelor’s working directly (with direct daily contact) with individuals under the age of twenty-one (21) years in a human service setting, with relevant Master’s degree, no experience.


**Education and experience requirements vary among programs.  Candidates for employment, hiring managers, and incumbents should refer to program- or team-specific job descriptions for all education and experience requirements applicable to particular case management/service coordinator job classifications.




· Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.

· Frequent exposure to threat of bodily harm from clients or families.

· Normal tasks may involve exposure to blood, bodily fluids, or tissue.

· May involve 24-hour on-call responsibilities.

· Reliable transportation for frequent travel.

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