Website Seven County Services
Under moderate supervision, provides case management or service coordination services, promotes clients’ independence in performing activities of daily living, and empowers clients to manage their symptoms, completing work independently, in accordance with instructions, policies and procedures, previous training, and accepted practices.
ESSENTIAL JOB FUNCTIONS
Conducts and documents comprehensive assessment of client and/or client’s needs. Participates in development of client’s service plan, consistent with assessment. Arranges for delivery of needed services, as identified in assessment. Assists client in accessing needed services through, for example, referrals or linkages. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs. Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf). Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards. Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress). Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources. Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation. Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services). May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy. Serves as informal mentor to new case managers/service coordinators, answering questions, offering opportunities to shadow and observe, and explaining basic information about site’s programming. Serves on team and/or division committees.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.*
Completion of state-required case management/service coordination course within six months of date of employment.
Minimum of three years’ experience* in case management/service coordination or working directly with relevant client population or, with relevant master’s degree, minimum of two years’ experience.
Thorough knowledge of mental and physical characteristics of assigned population group (e. g., growth and development), human behavior, treatment/services options, and related issues.
Good interpersonal skills and written and oral communication skills.
Thorough knowledge of SCS programs and services
Thorough knowledge of applicable regulations and licensure standards.
*Education and experience requirements vary among programs. Candidates for employment, hiring managers, and incumbents should refer to program- or team-specific job descriptions for all education and experience requirements applicable to particular case management/service coordinator job classifications.
Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.
Frequent exposure to threat of bodily harm from clients or families.
Normal tasks may involve exposure to blood, bodily fluids, or tissue.
May involve 24-hour on-call responsibilities.
Reliable transportation for frequent travel.
Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.
Communicating effective “elevator speech” regarding role and benefits of a CM to use with clients and providers
Completes thorough and relevant Strength/Needs Assessment to identify needs in psychosocial domains
Establishes Treatment Plan objectives for client based on CM activities that can address medical, social, educational, or vocational domains
Identifies, networks with, and accesses community resources to address specific needs of individual clients
Facilitates Service Team meetings
Provides services that are within the scope of definition of case management
Understanding of normal growth and development, culture/ethnicity considerations, and mental health and/or substance use disorder diagnoses relevant to age groups/populations served
Manages case load workflow to maximize client time or contacts to best meet client individual needs and meet productivity standards
Understands role of OTRs to appropriately represent client need for CM services required for authorization
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