Transit Authority of River City

Customer Service Representative

The Transit Authority of River City is looking for an enthusiastic, dependable, self-motivated professional to support our customer service team in our call center operation. This critical role will be responsible for the timely, courteous handling of a variety of telephone inquiries from those seeking information regarding bus schedules, trip planning, and Paratransit services. Promote favorable relationships through attitude of interest and concern with each caller.

 

Duties:

 

– Serve Fixed Route Callers

  • Provide accurate bus and transfer times
  • Report late bus and detour information to customers
  • Provide accurate routing information for all TARC fixed route system
  • Mail and fax bus schedules to customers
  • Explain bus service to potential TARC riders
  • Familiar with all phases of TARC’s operation
  • Enter all customer comments and complaints
  • Serve as TARC’s central call center for all department inquires
  • Assist callers with navigating TARC’s website
  • Remain current with route changes, updates, additions, deletions

– Serve Paratransit Callers

  • Accurately negotiate and reserve Paratransit trips
    Explain TARC3 Riders’ Guide policies
    Explain the Paratransit service to new/potential customers
    Confirm customer personal and trip information
    Enter customer comments and complaints accurately into software

– Maintain Customer Relations

  • Interact courteously and professionally with callers
  • Meet hold time, staff work-mode and call duration standards
  • Mail Paratransit applications to potential customers
  • Maintain familiarity with TARC website resources.
  • Minimum Qualifications:

High School diploma or equivalent and one (1) year of experience in a customer service role. A combination of education, training and experience can be substituted with demonstrated competency in the requirements of the position.

Ability to quickly learn TARC’s service area for fixed route and TARC3 paratransit services, which includes Jefferson, Bullitt and Oldham Counties in Kentucky and Floyd and Clark counties in Indiana.

Excellent record of dependability and reliability

Resourceful in solving problems and building rapport with clients and callers.

Ability to de-escalate conflicts and respond with appropriate customer-centered resolution.

Skilled at interacting with customers of all socioeconomic backgrounds.

Good verbal communication skills and an attitude of interest and concern are required.

Previous experience working with ADA, Title VI, or Senior Services recipients preferred.

Ability to act with integrity, professionalism, and confidentiality.

Strong customer service orientation.

Experience using database or call center applications preferred.

Successful performance on pre-employment tests.

Strong commitment to diversity and inclusion.

 

Comprehensive/Affordable Benefits

Medical, Dental, Vision, Life and Disability Insurance
Participation in County Employee Retirement System (CERS)
Deferred Compensation Plan
Paid Holidays
Paid Sick Leave and Vacation
Tuition Assistance for Eligible Employees
Professional Development
Employee Assistance Program
On-site Fitness Facilities

Transit Authority of River City (TARC) is an equal opportunity employer with a strong commitment to the community we serve. Applicants shall not be discriminated against based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Reasonable accommodations may be made for those who are able to perform the essential duties of the position.

TARC is a Drug Free Workplace

 

Reasonable accommodations may be made for those who are able to perform the essential duties of the position.

To apply for this job please visit phh.tbe.taleo.net.