Location: Louisville, KY 40222
Workplace Type: On-site
Schedule: Monday–Friday
- Training: 2 weeks, 8:30 AM – 5:00 PM
- Regular Shift: 10:30 AM – 7:00 PM
? About the Role
We’re seeking a Customer Experience Agent to deliver exceptional service to tax professionals and their clients. You’ll handle inbound and outbound calls, chat, and email correspondence, providing account support and promoting financial programs. This is a great opportunity for someone with strong customer service skills looking to grow in a dynamic and supportive environment.
?️ Key Responsibilities
- Respond to inbound calls (50+ daily) within 30 seconds
- Conduct outbound “Discovery” calls to past customers
- Assist consumers and businesses using our tax software
- Provide accurate account and product information
- Document interactions for trend analysis
- Maintain service levels and call quality at 90%+
- Support via chat and email when needed
- Collaborate with sales team for customer transfers
- Contribute to a fun and engaging workplace culture
✅ Must-Have Skills & Experience
- 2+ years of customer service experience (call center preferred)
- Strong verbal and written communication
- Chat box and email correspondence experience
- Fast system navigation and data entry skills
- High school diploma or GED
? Nice-to-Have Skills
- Experience in financial or banking environments
- Chat support and tax-related knowledge
- Excel proficiency
- Bilingual abilities
? Ideal Candidate Experience
We welcome candidates from high-level retail roles (e.g., bank tellers, team leads, store managers). This role is perfect for someone ready to transition from retail into a professional office setting. Candidates with only cashier, gas station, or warehouse experience may not be the best fit.
? What We Offer
- Unlimited overtime during peak season (February)
- Performance-based giveaways
- Fun culture: themed Fridays, basketball hoop, market-style break room
- Award-winning team: nominated for Mid-Size Call Center and Contact Center Manager of the Year
? Work Environment
- Quiet, cubicle-style call center
- Spacious break room with food options
- Supportive and engaging team atmosphere
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Job Type & Location
This is a Contract position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Nov 28, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.