Reports To: Senior Vice President, Chamber
Location: Louisville, Kentucky
Work Environment: In-person, onsite
Supervisory Responsibility: No
GENERAL SUMMARY
The Director leads the execution of the Chamber’s initiatives by managing the business, retention, and expansion (BRE) program – identifying trends and opportunities for the team to tap into, as well as managing the CRM system to make sure it is up to date. Additionally, the Director will help the VP with the Ambassador Program and other chamber initiatives. The Director ensures operational excellence, and works towards a high-quality membership experience.
Under minimal supervision, the Director of Investor Services is responsible for recruiting and retaining investors for One Louisville by developing targeted outreach strategies and clearly communicating One Louisville's vision and growth opportunities. This role serves as the primary point of contact for both current investors and prospects.
ESSENTIAL DUTIES
- Manage the CRM system to ensure information is up to date.
- Manage the BRE program to ensure it is running smoothly and look for opportunities to improve it.
- Assist Vice President in the Ambassador Program and other Chamber Initiatives.
- Identify trends and opportunities for the business community.
- Renew existing investor businesses by keeping in regular contact with businesses in the portfolio.
- Seek out deeper engagement opportunities within the business and optimize investor benefits to create tangible ROI.
- Prospect for new investors by actively maintaining a prospect list, scheduling meetings, conducting timely follow-up, and employing meaningful engagement strategies.
- Demonstrate in-depth knowledge of One Louisville products and services and connect businesses to One Louisville resources, including investor lists, economic development tools, hiring and workforce development opportunities, and advocacy resources.
RECOMMENDED QUALIFICATIONS
- Education: High school diploma and some post-secondary education in business or sales required; bachelor's degree preferred.
- Experience: Three (3) or more years of experience in a sales or account management position. A combination of education and experience may be substituted when proficiency is demonstrated.
- Exceptional communication skills and ability to work with top-level executives.
- Ability to manage multiple priorities in a fast paced environment.
- Ability to maintain composure and consistently provide excellent customer service.
- Experience with CRM platforms; proficiency in standard office software required.
- Certifications: Valid driver's license required. Revision Date: March 2026