Job Type: Full Time
Job Description
Personal Experience Banker
Consumer Services Department
Reports To: Branch Experience Manager
Experience of 1 – 3 years in banking or adjacent industry preferred.
Key Duties and Responsibilities
#1 Customer Service & Relationship Building - Percentage of time: 40%
- Serve as a trusted advisor by understanding customer needs and providing tailored financial solutions.
- Deliver exceptional service through in-person interactions, phone calls, and digital channels.
- Educate customers on banking products, services, and digital banking options.
- Process deposits, withdrawals, transfers, and other transactions accurately and efficiently.
- Handle cash and negotiable instruments securely, following bank policies and procedures.
- Balance the cash drawer and maintain appropriate cash limits.
- Open and Maintain time deposit accounts, consumer/business accounts, complete wire transfers, and other banking needs with efficiency while ensuring compliance with bank policies and procedures
- Serve as the primary point of contact for the bank phone number, answering all client calls to the bank and directing them as appropriate or completing the customer request personally.
- Follow branch initiatives as described by Branch Experience Manager, including Branch Score Card measurables, campaign initiatives, and assistance with monthly checklist duties.
- Assist customers with loan applications, providing guidance on available loan products.
- Gather information on customer need and facilitate appropriate department referral as needed.
- Stay vigilant in detecting and preventing fraudulent activity.
- Educate customers on security best practices to protect their accounts.
- Follow compliance procedures and report suspicious activities as required.
- Complete customer disputes in accordance with policy and procedures
- Works closely with BSA and Fraud Specialist to deter fraud to the bank or our customers.
- Work closely with all departments to provide a seamless customer experience.
- Support other branches as needed with a flexible and team-oriented mindset.
- Foster a positive, customer-focused, and inclusive work environment.
- Identifies potential referral opportunities to Private Wealth, Commercial, Business, Treasury, Trust, PFC, Mortgage, etc.
Why Join Paducah Bank?
-
Award-Winning Culture: Recognized as a Wall Street Journal Top 15 Small Workplace in North America and a Kentucky Chamber "Best Place to Work."
-
Career with Purpose: Driven by a "Culture that WOWs," focused on making a meaningful impact in our community and building genuine relationships.
-
Investment in Your Growth: Committed to continuous personal and professional development with the modern tools and resources you need to succeed.
-
Inclusive & Belonging Environment: A diverse, collaborative workplace where individual backgrounds and perspectives are valued and respected.
-
Holistic Well-Being & Benefits: Competitive benefits and wellness programs tailored to support your physical, financial, and personal health.
Posted Date: N/A
Closing Date: N/A